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Returns & Exchanges

Last updated: [date]

Our promise

If something is not right, you can return or exchange it within 7 days of delivery.

Conditions

  • Items must be unworn, unwashed and in original condition with all tags attached.
  • Items marked “Final sale”, gift cards, innerwear and accessories marked non-returnable cannot be returned.
  • Please include the original packaging and invoice.

How to return or exchange

  • Write to [support@clouthouse.in] with your order number and the item(s) you want to return or exchange.
  • We will arrange a reverse pickup where available, or share the address to send it to.
  • Once the item reaches us and passes a quality check, we process your exchange or refund.

Refunds

Prepaid orders are refunded to the original payment method within 5–7 business days after the quality check. COD orders are refunded by bank transfer (UPI/NEFT) or as store credit. [Shipping charges are non-refundable.]

Exchanges

Exchanges are subject to stock availability. If your size is not available, we will offer a refund or store credit.

Damaged or wrong item

If you received a damaged, defective or wrong item, contact us within 48 hours of delivery with photos and we will replace it at no cost.