Shipping Policy

Last updated: [date]

Where we ship

We currently ship to all serviceable pin codes in India. [International shipping is not available yet.]

Processing time

Orders are packed and dispatched within 1–3 business days (Monday–Saturday, excluding public holidays). During sales and launches this may take a little longer.

Delivery time

Metro cities: 2–5 business days
Rest of India: 4–8 business days
Remote areas / North-East: up to 10 business days

Shipping charges

Free shipping on prepaid and COD orders above ₹2,999. Orders below this have a flat shipping charge of [₹99]. [A COD handling fee of ₹X may apply.]

Tracking

You will receive a tracking link by e-mail/SMS as soon as your order is dispatched.

Damaged or missing parcels

If your parcel arrives damaged or tampered with, please record an unboxing video and contact us within 48 hours at [support@clouthouse.in] so we can help.