Privacy Policy
Last updated: [01/11/2026]
This Privacy Policy explains how CLOUT HOUSE collects, uses and protects your personal data when you use clouthouse.in. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them.
What we collect
- Account and order details: name, e-mail, phone number, shipping and billing address.
- Payment information: payments are processed by our payment partners; we do not store your full card or UPI details.
- Usage data: device, browser, pages visited and cookies that help the site work and improve.
- Communications: messages you send us and your newsletter preferences.
How we use it
- To process and deliver your orders, returns and refunds.
- To provide customer support and send order updates.
- To send newsletters and offers — only if you have subscribed. You can unsubscribe at any time.
- To prevent fraud, keep the site secure and meet legal obligations (for example, tax records).
Sharing
We share only what is needed with service providers who help us run the store — payment gateways, courier and logistics partners, e-mail and hosting providers. We never sell your personal data.
Cookies
We use cookies to keep your cart, remember preferences and understand how the site is used. You can control cookies in your browser settings.
Storage and security
We keep your data only as long as needed for the purposes above or as required by law, and protect it with reasonable security practices.
Your rights
You may ask to access, correct or erase your personal data, withdraw consent, or raise a grievance by writing to us. We will respond within the time required by law.
Changes
We may update this policy from time to time. The latest version will always be on this page.